FAQ

What is your returned policy?

We are a small business and are unable to accept returns. If you’re not 100% satisfied with our products, we’ll work with you to create a solution. Please get in touch with me if you have any problems with your order.

 

Why use Wooden Wicks?

 

Wooden Wick burns wider and slower than a standard wick. They are eco-friendly, and the wood is sourced from Forest Stewardship Council certified mills and manufactured in the USA. They flicker and crackle while they burn, so wooden wicks help create a feeling of a mini campfire right in your home. The wick will give off a scent of its own. It’s a light, wood-burning scent. We also love the shape of this flame compared to the standard wick, and for every $100 spent, our supplier plant a tree with Trees for the Future, an organization working to end hunger and poverty. 

Shipping

With the order confirmation, orders usually ship within two business days. Upon shipping, you will receive a confirmation email with the tracking number. Shipping is done through the USPS unless otherwise noted.

Essential Oils

We use only therapeutic-grade essential oils to make our products because they are natural and highly concentrated, steam-distilled, or cold-pressed extracts of almost any part of a plant, such as seeds, flowers, fruit, leaves, stems, and roots. Essential oils have an aromatic scent that eases stress and boosts mood without any chemicals.  

Why Beeswax?

 

We use pure beeswax that is mixed with organic coconut oil. Because we work with a local beekeeper, slight variations in thebeeswax color are to be expected. We use pure beeswax, and the color varies from ivory to light yellow. 

The only candle emits negative ions to purify, cleanse, improve air quality, and invigorate the body. Environmentally friendly, safe, and non-toxic. Have a high melting point that is the highest among all known waxes, resulting in significantly longer burn time. Hypo-allergenic benefits those with environmental allergies, sensitivities, and asthma. 

Candle Care

First Burn 

Give your candle enough burning time to develop a melted wax pool that goes all the way to the edge of the container on the first use - this can take up to three hours.

 

Tunneling

If your candle stays lit, give it a good long burn until all the wax is melted to the edge of the jar, and you've effectively "reset" the memory of the wax. If your candle doesn't stay lit because it is "drowning" in a wax pool, try using a paper towel or napkin to soak up some of the excess wax.

 

If the wick won't stay lit

If the wick doesn't stay lit or light up is probably because the wick needs to be trimmed and clean of charred material. You can use a napkin and your fingers to gently break off the burnt parts of the wick and remove a little of the wax from around the wick.